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Utility Solutions

Billing and Charging
Real-Time Decisions
Customer Communication
Payment Acquisition

The utility and particularly the energy sector is subject to nothing less of a revolution in all countries for very different reasons: Climate change, pollution, green energy, distributed and fluctuating generation, capacity shortages, transmission network and storage limitations, market deregulation and new regulatory demands, increasing cost pressures on utilities, and bad customer perception encouraging theft of basic services.

Many of those challenges will be addressed by smart grid and smart metering rollout, but this is not sufficient. Few consistent approaches present solutions to problems such as:

  • Customer communication and customer management during the revolutionary transition from classic metering and billing to smart grid, smart metering and smart pricing of services.
  • Demand management to avoid network-side investment into storage elements.
  • Define attractive and profitable tariffs to win and retain customers.
No need to mention that such solutions have to comply with increasing regulatory requirements and the key issue of security and privacy.

At the core of our smart metering and utility competencies are real-time charging for prepaid and postpaid customers to provide utilities with the capability to offer very dynamic tariffs for demand management in a rapidly changing market environment.

To support end-to-end solutions, we also provide research and regulatory activities in different countries, home area network device integration, vendor-specific headend and backend system integration (e.g. ERP, CRM and bill presentation).

Please read on about specific topics in the left hand side menu.